For my Business

To a customer or client, telephony system is the voice and face of your company.
It can show your company bigger and more professional.

Do I need NARSIS telephony system?

• If you have one or more telephone lines in your company,
• If you need to communicate with others outside the company,

then you definitely need a telephony system!

Every business needs the telephony system and can use it to:

• automate their routine tasks
• increase their efficiency
• and omit unnecessary personnel
• while increasing the client satisfaction.

What are the general NARSIS telephony system’s applications?

Telephony systems can be used to accomplish a wide range of applications. Here is a list of most common applications:

Inbound application:

• Automated Attendant: Answers phone calls with menu choices / transfer the call to the right employee even if he is not in his office
• Voice Mail: receives voice/fax messages. Includes SMS & pager notification, Voice to email …

Outbound Applications:

• Auto Dialer: Dials phone lists to deliver messages, get responses, or transfer to live representative.

Outbound / Inbound Applications:

• Customer Relations: Market research and customer satisfaction surveys.
• Debt Collections: Account status and Payment Collections.
• Financial Services: Account status, payments, transfers, applications, credit card activations.
• Government: Tax filing, refund status, payments, assessor status.
• Health Care: Appointment scheduling, physician referrals, test results, health information services.
• Human Resources: Job postings, training registration.
• Insurance: Policy status and application inquiries, agent locators, claim reporting.
• Retail and Manufacturing: Sales or product ordering, Credit card processing, order status, inventory.
• Utilities: Reporting for outages and emergencies, payments, scheduling service, welcome messages
• Order confirmation and fulfillment
• Educating and training about products and services
• Up-selling additional services, Notifying subscribers when service problems are resolved
• Issuing past-due reminders

What companies / organizations need NARSIS telephony system and what it can do for them?

All the companies / organizations with one or more telephone lines that need to communicate with others outside the company need NARSIS telephony system.

Here are some examples:

• Communication Firms

  Order confirmation and availability / Trouble status updates / Premise visit reminders / Jeopardy notifications / Customer surveys / Holiday greetings and best wishes / Billing reminders and collections / New product availability announcements / Billing plan announcements / Cell phone software upgrade reminders / DSL configuration and activation notifications / Voicemail configuration and activation notifications / Cell phone handset retrieval campaigns / Outage alerts

• Financial Services:

  Account activation and a welcome message / Account information and alerts / Loan status and updates / Fee collections and notifications / Cross-selling and up selling / Fraud notification and alerts / Deposit confirmation and notification / CD renewal / Overdraft notification / Customer surveys and information updates / Portfolio updates / IRA contribution

• Healthcare Companies:

The CTI has also extended its scope to the hospitals and medical sectors. It helps to handle patient, pharmaceutical and insurance information, schedule appointments, forward medical transcripts and provide distance medicine. Confirm, schedule or change appointments / Welcome new patients or policyholders / Gather pre-admission information / Conduct healthcare employment prescreening / Patient satisfaction surveys / Presurgical instructions / Medical test results /Medical billing inquiry or confirm payment receipt

• Insurance Companies:

  Confirm, schedule or change appointments / Review policies and services / Welcome new patients or policyholders / Gather pre-admission information / Confirm payment receipt and update order/service status /Survey customer satisfaction /Issue renewal reminders for policy expiration

• Utilities Companies:

  Appointment confirmations and the opportunity to reschedule / Service disruption notifications and notifications that service has been restored / Past-due notification and service curtailment / Customer satisfaction surveys

• Retailers / Online stores:

  Automatically delivering personalized shipment information, backorder status, and billing details. Automated notifications ensure that customers are always aware of the status of a pending order. Our IVR Platform also can be used to announce upcoming sales, conduct satisfaction surveys, provide warranty or recall details, and administer preferred customer programs.

• Travel Agencies:

  For airline companies, unanticipated flight cancellations or gate changes are textbook applications for our proactive IVR Solutions. A flight delay and itinerary change can be communicated to a customer automatically, without intervention from an agent using the Call Notify IVR Platform. All of our IVR applications and IVR solutions have the ability to facilitate re booking options. In addition, they can designed to empower travelers to receive routine flight arrival and departure reminders, enabling agents to focus on incoming calls rather than placing outbound reminders to passengers.

• Schools:

  For providing distance learning, handling course registration, on-line tutoring and homework hotlines, dispensing financial aid information and maintaining truancy reporting

• Churches / Clubs:

  To announce / remind their programs and services and accept reservations

• Government Agencies

  To provide government services hotlines, take surveys, disseminate visa information, manage voter registration and election results, and offer postal series Government agencies utilize CTI technology.. Holiday greetings and best wishes / Billing reminders and collections / New service availability announcements / Public works notices / School announcements / Inclement weather announcements / Benefit information / Utility outage alerts / Natural disaster alerts / Homeland security alerts and announcements / Auto-attendants / Speech-driven auto-attendants / Directory service applications / Permit and license renewal systems / Schedule appointments for inspections /Claim filing for processing / Reverse 911

How much does a telephony system cost? Can my business afford it?

For years having a telephony system was so expensive and was exclusively used by large companies. Now NARSIS has made telephony systems much cheaper and affordable for small and medium size companies. The system can easily pay for itself by omitting unnecessary personnel and increasing your service hours. The actual price of a telephony system depends on the number of lines and what it is supposed to do. To get a free quote, call us or send us an email and our representative will call you for a free consultation and quote with no obligation.

Meanwhile we can certainly beat any quote in the country!