NARSIS Computer Telephony Integration
What is the NARSIS Computer-Telephony System?
NARSIS Telephony System, also known as IVR (Interactive Voice Response) or CTI (Computer Telephony Integration) is a combination of a software and related hardware, installed on a PC in your office or our office.
This system connects your telephone lines to the computer, and the computer will act as 24/7 secretaries / representatives to your company,answering all incoming calls and making outgoing calls. This system has various usages in all types of today’s businesses and can easily pay for itself by omitting unnecessary personnel and increasing your service hours and quality.
NARSIS IVR consists of a series of application like:
What are the samples of NARSIS Telephony System?
You have definitely experienced such systems whenever:
- You call your credit card company or bank to get your account balance
- You call a customer service and a machine picks up the phone
- You pay your bills by phone or purchase something on the phone
- Your phone rings and a telemarketing system tries to introduce some products
- Or your phone rings and an appointment scheduler system wants to set a delivery appointment or just remind you of your doctor appointment.
What can NARSIS Telephony System do?
In all the above and similar examples, NARSIS Telephony System is responsible for:
1- Answering incoming calls (inbound telephone system) and:
- Provide the caller with options and menus
- Provide the caller with information about you business and products
- Connect to your database or website and provide the caller with information (account balance, product availability, order status, appointment schedule, …)
- Connect the caller to live representatives
- Receive their voice messages / faxes and store them in a the corresponding employee message box
- Fax catalogs, brochures, price-lists, forms, etc (fax on demand)
- Accept orders and sell your products/services right on the phone
- Charge customers or receive payments using their credit card or bank information
- etc
2- Placing outgoing calls (outbound telephone system) and:
- Introduce your product/service to a pre-selected list of phone numbers
- Notify customers about the order status and fulfillment
- Educate and train about products and services
- Remind clients of scheduled appointments
- Issue past-due reminders and collect payments
- etc